How can I be sure my credit card information is secure?
Alliance Reservations Network uses secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information.

What does instant confirmation mean?
Alliance Reservations Network works closely with the hotels in our database. Only those hotels with availability for your requested dates can be booked through our system. After receiving confirmation on your credit card amount, Alliance Reservations Network issues a confirmation. In addition, Alliance will forward you the actual hotel confirmation number, usually within 48 hours.  

Can I book a room for tonight?
Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will show in the results list if your arrival date is today.

Can I make the reservation by phone?
We would be happy to help you make the reservation by phone. You can call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S. One of our customer service representatives will gladly assist your reservation needs.

Is there a free shuttle from the airport to the hotel?
Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.

Will I get a free breakfast?
Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.

What about parking at the hotel?
Free parking is provided at many hotels. Check the property information pages for information on parking.

What are the charges for more than two people in the room?
Each hotel has a different policy regarding multiple guests per room. Our technology allows us to display the appropriate rate for your room when you select the number of adults that will be staying in the room.

How do I get driving directions to the hotel?
Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel. Click the tab: “directions to hotel”, enter your address and click “submit”. You will see a detailed list of how many miles and where to turn.

Do hotels have minimum age requirements to book a room?
Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) be 21. You can see requirements for this and other hotel amenities on the hotel’s property information pages.

What is your low rate guarantee?
All hotel reservations booked through the Alliance Reservations Network are guaranteed to be the lowest rate available. If you find a lower rate for the same dates and the same hotel, the process is simple:   Submit our Rate Guarantee Form within 24 hours of booking Alliance Reservations Network will either refund the difference or cancel the reservation without penalty. * This guarantee may not apply to special events or third party bookings. Refund amount will be credited to the same credit card used to make the reservation. Submit Rate Guarantee Form

How accurate is your hotel amenities information?
The hotel information is actually updated by the hotel or hotel chain a number of times per year. Alliance Reservations Network strives to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate.

Who can I contact to help me?
Hopefully, you’ll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don’t find the answer to your question or if you’d like to talk with one of our customer service representatives please call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S.

What are the “internet hot deals”?
Alliance Reservations Network works closely with many hotels to provide the lowest available rates anywhere on the Internet. In most cases, these rates are significantly lower than other online hotel booking websites. These internet-hot-deals are always displayed first for any city hotel search and are designated with a “hot-deals” link.

What are additional fees and taxes?
Every city has different rates for taxes. Taxes are computed on the hotel reservation amount. In some cases there are additional fees added to your room reservation. These additional fees help Alliance Reservations Network and their affiliate network offer the lowest rates on the Internet.

What is this charge on my credit card?
I didn’t approve this. The $5.00 a room night fee was charged to your card when you made your reservation through the Alliance Reservations Network. The fee was disclosed in the rates confirmation page at the time of your booking. This fee is charged on hotel rooms in order for us to provide the latest technology and great service. You agreed to the Alliance Reservations Network terms and conditions when you placed your reservation. That is why these fees are on your card.

Do you include taxes in the rates?
Taxes are already figured into the final rate displayed for payment. Click the rate details link if you would like to see the taxes for each individual day reserved.

Do I pay for the entire reservation amount or do I just make a deposit to hold the room?
It depends on the room you book. Some of our hotel partners require just a $5.00 room night deposit to hold your room while others require a full payment for the room at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation.

What if I have questions about a previous reservation?
Please fill out a customer service request by clicking here.  Include your previous reservation amount along with your questions. Alliance Reservations Network customer service personnel will contact you within 24 hours to answer you questions.

Can I make reservations for someone else?
You can make a reservation for someone else using our system. Just make sure you include that person’s name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.

How do I cancel my reservation?
Please fill out a cancel/modify my reservation for by clicking here. Include your previous reservation amount along with your questions. Alliance Reservations Network customer service personnel will contact you within 24 hours to confirm your cancellation or modification. Please check the hotel’s cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed by Alliance Reservations Network because of our contractual arrangements with the hotels. If you’d like to talk with one of our customer service representatives about your cancellation, please call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S.

Can I switch hotels?
Yes. You can switch hotels by canceling your previous reservation and making a new reservation. You can also call to talk with one of our customer service representatives at  our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F CST). 11 a.m. to 6 p.m. S-S.

What credit cards do you accept?
We accept Visa, Mastercard, American Express.